ZUL

 

BOOKING FAQs

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1. How do I book a cleaning?

You can book through our website contact form.

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2. Can I change or update my appointment?

Yes. Contact us anytime, and we will adjust your appointment based on availability. Or cancel within 24 hours to avoid fees. 

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3. How far in advance should I book?

We recommend booking at least 48 hours in advance. .

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4. Do you offer recurring cleaning?

Yes. Weekly, biweekly, and monthly recurring services are available at reduced rates.

 

SERVICES FAQs

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1. What is included in a standard cleaning?

Standard cleaning covers general home upkeep: dusting, wiping surfaces, vacuuming, sweeping, mopping, bathroom cleaning, kitchen cleaning, trash removal, and light tidying.

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2. What is included in a deep cleaning?

Deep cleaning includes everything in a standard clean plus baseboards, detailed scrubbing, behind small appliances, extra dusting, inside cabinets (upon request), and buildup removal.

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3. What is included in a move-out/move-in cleaning?

This service prepares a home for new tenants: inside cabinets, inside drawers, inside appliances, baseboards, walls spot-cleaned, and full sanitization.

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4. What is included in a new construction/post-construction cleaning?

This includes removing fine dust, debris, paint splatters, stickers, residue, and detailed cleaning of all surfaces for a move-in-ready finish.

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5. What services are not included unless requested?

We do not include: laundry, dishes, window exteriors, wall washing, decluttering, carpet shampooing, or organizing unless added as an extra service.

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6. Do you move furniture or heavy items?

For safety, we do not move heavy furniture, appliances, or large items. Cleaners will clean around and under items they can safely move.

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7. Do you clean walls, ceilings, or hazardous materials?

No. We do not handle mold, biohazards, pet waste, insect infestations, bodily fluids, or any hazardous conditions.

 

PRICING & PAYMENT FAQs

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1. How do you determine pricing?

Prices are based on square footage, level of service, add-ons selected, and the condition of the home.

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2. Do prices increase for excessive dirt, clutter, or pet hair?

Yes. Excessive buildup or clutter requires additional time and may incur an extra fee.

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3. Do you charge extra for add-on services?

Yes. Add-ons such as Deep Clean, Move-Out/In, and New Construction have flat additional fees.

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4. What payment methods do you accept?

We accept major debit/credit cards, Cash App, Zelle, Venmo, or payment methods listed on our website.

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5. When is payment due?

Payment is due upon completion of service, unless a deposit is required for a larger job.

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6. Are deposits required?

Some larger jobs or specialty cleanings may require a deposit to secure your appointment.

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7. Do you offer refunds?

Refunds are offered only if services were not provided. If you are unsatisfied, we offer a 24-hour re-clean window. Cleaners are not paid for correcting poor cleaning.

 

POLICIES & LIABILITY FAQs

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1. What is your cancellation policy?

We require at least 24 hours’ notice. Same-day cancellations may incur a fee.

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2. What is your reschedule policy?

Rescheduling is free with 24 hours’ notice. Last-minute changes may result in a fee.

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3. What happens if cleaners need extra time for heavily soiled areas?

We will notify you before continuing. Additional time may incur extra charges.

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4. What happens if something is damaged during cleaning?

Report damages within 24 hours with photos. We will review and take appropriate action based on our insurance and policies.

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5. Are you responsible for pre-existing damage?

No. We are not responsible for items that were already unstable, loose, broken, worn, or improperly installed.

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6. What if I’m not satisfied with the cleaning?

You have a 24-hour window to request a re-clean of the areas of concern. We do not offer refunds after this period.

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7. How do you handle safety concerns or hazardous conditions?

Cleaners may decline service if the home poses safety hazards or unsanitary conditions. A fee may apply if the cleaner cannot work.

 

SPECIAL CIRCUMSTANCES FAQs

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1. Do you clean homes with pets?

Yes. Please let us know if pets will be present. Some pet-related conditions may incur extra fees.

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2. Are there surcharges for pet hair or odors?

Yes. Excessive pet hair, stains, or odors require additional time and cleaning products.

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3. What happens if the home is excessively cluttered?

We may require decluttering before cleaning or adjust the price to reflect additional time.

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4. Can you handle last-minute or emergency cleanings?

Yes, if availability allows. Same-day or emergency service fees may apply.

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5. Do you provide supplies and equipment?

Yes. All cleaning materials and equipment are provided unless the client prefers specific products.

 

ACCESS & SECURITY FAQs

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1. How do you handle keys, lockboxes, and access codes?

All access details are securely stored and used only by your assigned cleaner. We do not keep permanent copies of keys.

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2. How do you protect client privacy and security?

Client information is confidential and never shared. Cleaners follow strict privacy and security guidelines.

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3. What if the cleaner cannot access the home?

If the cleaner cannot enter due to locked doors, pets, or incorrect access info, a lockout fee may be charged.

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4. Do you record or store any client information?

Only the details needed for scheduling and communication are stored securely.

 

GENERAL FAQs

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1. Are you insured and bonded?

Yes. We carry full liability insurance and bonding to protect both you and our cleaning professionals. Proof of coverage is available upon request.

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2. Do you use contractors or employees?

We work with trained, vetted independent contractors who meet our standards for professionalism, reliability, and quality. All contractors agree to our policies and performance requirements.

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3. Do you perform background checks on cleaners?

Yes. All cleaners must pass a background check and verification process before accepting jobs through our company.

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4. Do I need to be home during the cleaning?

No. As long as we have access to the property, you do not need to be home.

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5. How do you access my home if I’m not home?

You may leave a key, provide a door code, or use a lockbox. All access information is handled securely and only shared with your assigned cleaner.

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6. What should I do before my cleaning appointment?

We ask that you pick up personal items, toys, laundry, dishes, or clutter so our cleaners can focus on the actual cleaning.

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7. What should I expect during my first cleaning?

First-time cleanings often require extra time to bring the home to maintenance level. After that, recurring cleanings are faster and more consistent.

 

Booking is simple: select your service, choose a date, and schedule online in just a few clicks.

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For questions or support, reach out to us (contact@zul.llc), and we’ll be happy to assist.​